Delivery Charges & Fees:

The Standard Delivery fee is $100 for a Forklift Truck Delivery, $150 for a Conveyor Truck, or $200 for a Knuckle Boom Truck; plus an additional $3.70 per mile for any delivery over 50 miles from the point of sale (one way). Large Volume Buyers receive discounted rates of $75 for a Forklift Truck Delivery, $100 for a Conveyor Truck, or $150 for a Knuckle Boom Truck; plus an additional $2.70 per mile for any delivery over 50 miles from the point of sale (one way).

Deliveries are loaded the afternoon prior to delivery to get trucks out early the next morning. There is a $50 charge for all deliveries that are Cancelled or Rescheduled after 2 pm the day prior to the delivery to cover loading and unloading expenses, or $100 if canceled or rescheduled the day of delivery to cover additional driver costs. Extra Mileage Fees are charged again as well if another trip is necessary. There is a $25 charge for an Incorrect or Change of Delivery Address made on the day of delivery.

Orders under a $500 material purchase are charged an additional fee of $100 ($50 for Large Volume Buyers). Small orders are not delivered outside of a 50-mile range of our store.

First-time and non-registered customers must prepay for all delivery and mileage fees before the order will be scheduled for delivery.

Any balances on the invoice must be paid before the material can be unloaded from the truck. All checks must be approved by our check verification service before the delivery can be unloaded. For credit card sales, the credit card holder must be present, with ID, at the time of delivery.

There is an additional Detention Charge of $50 / hour for any deliveries taking more than 1.5 hours to offload once the truck arrives at the delivery site. The driver will take time-stamped pictures when (s)he arrives and when (s)he is finished. The detention fee and all unpaid fees must be paid before the delivery is complete.

There will be an Additional Delivery Charge if more than one delivery truck is needed to make the delivery. There will be additional charges if the additional vehicle is delayed or rescheduled as well.

Delivery Details:

Our diverse fleet of trucks offers contractors and customers alike convenient ways to have materials delivered to your roof edge or job site. On the ground or on the roof, we will get your product where you need it when you need it.

• ARS offers delivery service within a 50-mile radius of ARS fulfillment centers.

• ARS schedules deliveries Monday-Friday (7 am to 2 pm) and Saturdays (7 am to 10 am), based on availability. The schedule fills up quickly so plan far in advance.

• ARS employees do not go onto roofs or inside buildings. Stocking material onto a roof or into a building is the customer’s responsibility.

• ARS reserves the right to refuse delivery if the area is not safe for our equipment to operate. Please have the delivery site cleared of any obstacles in advance.

• ARS requires customers to agree to the terms of the ARS Delivery Agreement before the time of scheduling a delivery.

Safety & Restrictions:

We require all customers to sign a Delivery Release Authorization Form prior to making deliveries.

Due to the high probability of getting stuck or doing damage to the lawn, buried utilities, curbs, or sidewalks, our delivery trucks are not allowed to drive onto the grass or dirt, or over curbs or sidewalks. Our trucks are very heavy and will not drive on a driveway unless authorized by the property owner or contractor.

Due to safety reasons, our conveyor trucks and knuckle boom cranes are not allowed to operate within 10’ of power lines or tree branches.

The customer is responsible to make sure there is sufficient room for the truck to park, maneuver, and make the delivery and that there are no overhead wires or branches that will interfere with making the delivery. The customer is responsible to make sure the 35’ conveyor or 50’ knuckle boom can reach the roof without driving over a curb, sidewalk, or grass or damaging the driveway and that we have a Release Form signed by the property owner or contractor.

For safety reasons, we cannot rooftop 4’x8’ or 4’x4’ insulation, TPO, PVC, or EPDM rolls with the conveyor belt. We cannot lift or move people, equipment, or gas cylinders with the forklift, conveyor, or knuckle boom.

If the driver determines it is not possible or safe to make a rooftop delivery, the material will need to be set on the ground or rescheduled. If rescheduled, there will be an additional delivery charge. Our drivers will not perform anything that they feel would be dangerous or unsafe.

The roofer needs to assist the driver on deliveries by providing someone to help take material from the edge of the truck, help load the conveyor on larger orders, sling pallets, set pallet forks, or unload the material onto the roof. Our employees will not get onto the roof to help unload.

Scheduling:

Our delivery trucks are loaded in the afternoon prior to the day of delivery. Orders must be placed with our office by 2 pm to get loaded on trucks leaving out the next morning, as long as there is an opening on the schedule. Orders placed later than 2 pm will be scheduled to be loaded the next day when a truck returns from its morning deliveries if there is room on the schedule.

We try to allow for more than sufficient driving and unloading time for each delivery. If the driver is delayed by traffic, a previous delivery, or other issue and is going to be more than 30 minutes late arriving at the delivery, the driver or our sales representative will call the customer to notify them of the driver’s ETA.

The customer needs to be at the delivery site at the scheduled delivery time and ready to receive the delivery. The driver or sales representative will attempt to call the customer if the customer is not at the delivery site by the scheduled time. The driver will wait up to 30 minutes beyond the scheduled delivery time for a customer to arrive before moving on to (s)he next delivery.

Be sure to call your sales representative to make any changes in items to be delivered, delivery times, or addresses.

Rescheduling:

If you need to reschedule a delivery, please call the store and ask to speak with your sales representative.

Damages, Shortages, & Returns:

There needs to be notations made on the invoice at the time of delivery if there are any items damaged, shorted, or returned. If damages, shortages, or returns are not notated at the time of delivery there will not be any credits issued without the manager’s approval.

Any items later returned by the customer must be accompanied by the sales invoice and may incur a 25% return charge.

There will be additional delivery and mileage charges if we are asked to pick up extra material from a job site.

Damaged Merchandise:

Please inspect your truck delivery shipment before it is unloaded. By accepting the material, you are accepting the merchandise in its current condition. If there is damage to merchandise, you should refuse the material before unloading it and call the store to order a replacement product.

Release & Indemnity Agreement:

This agreement made this __________ day of _________________, 2022 between American Roofing Supply & Building Products, LLC.  (herein after referred to as “The Building Materials Supplier”) and _______________________________________ (herein after referred to as “The Contractor”).

Whereas, The Contractor seeks to purchase building materials from The Building Supplier; and 

Whereas, The Contractor seeks to have The Building Materials Supplier deliver said building materials directly to the property address designated by The Contractor; and,

Whereas, The Contractor acknowledges that the delivery of building materials to a specified property creates certain risks of damage to persons or property;

Now, therefore, in consideration of the mutual promises contained in this Agreement as well as other good and valuable consideration, receipt of which is acknowledged by the parties, the parties agree to the following:

1. The Building Materials Supplier agrees to deliver said building materials directly to the specified property address to be designated by The Contractor so long as said delivery does not violate any state or local building codes.

2. The Contractor hereby releases, waives, discharges, and covenants not to sue The Building Materials Supplier for any and all damages or injury of any kind or nature whatever, including death resulting therefrom, to all persons, whether employees of The Contractor or otherwise, and to all property caused by, resulting from arising out of, or occurring in connection with the delivery of building materials as provided for in this agreement.

3. The Contractor hereby assumes entire responsibility and liability for any and all damage or injury of any kind or nature whatever, including death resulting therefrom, to all persons, whether employees of The Contractor or otherwise, and to all property caused by, resulting from arising out of, or occurring in connection with the delivery of building materials as provided for in this agreement; and if any person shall make a claim for any damage or injury, including death resulting therefrom, as hereinabove described, whether such claim may be based upon either of the parties’ alleged active or passive negligence or participation in the wrong or upon any alleged breach of any statutory duty or obligation on the part of either of the parties, The Contractor agrees to indemnify and save harmless The Building Materials Supplier, its agents, servants, and employees from and against any and all loss, expense, damage or injury that The Building Materials Supplier may sustain as a result of any such claims and The Contractor agrees to assume, on behalf of The Building Materials Supplier, the defense of any action at law or in equity, which may be brought against The Building Materials Supplier upon such claim and to pay on behalf of The Building Materials Supplier, upon its demand, the amount of any judgement that may be entered against The Building Materials Supplier in any action.

ALL OF WHICH IS SO AGREED BY THE PARTIES ON THE DATE SIGNED and SUBMITTED ELECTRONICALLY.